Career Opportunities

POSITION TITLE: Services Coordinator

DESCRIPTION ISSUED: April 2023
Reports to: Managing Director
Job Status: Full-Time / Non-Exempt
Positions Supervised: None

GENERAL DESCRIPTION OF POSITION –

The Services Coordinator is the main point of contact (“up front person”) for patients seeking services at The Beaver Island Rural Health Center (“BIRHC” or “Health Center”).

The Services Coordinator’s responsibilities include, but are not limited to, the following:

Scheduling patient appointments;
Checking patients in and out before and after their appointments, which requires securing all contact information, insurance detail, appropriate consents, and co-payments;
Answering phones;
Providing and maintaining medical records in compliance with BIRHC’s policies and procedures and state and federal law, including but not limited to the Health Insurance Portability and Accountability Act (“HIPAA”);
Performing behind-the-scenes operational activities, such as ordering and stocking supplies and assisting in ensuring that equipment is maintained correctly and safely;
Attending to a variety of other clinical and non-clinical operations and any other tasks as assigned.

QUALIFICATIONS –

Applicants must possess: a high school diploma or equivalent certification; valid driver’s license; excellent computer and communication skills, including computer literacy in Microsoft Office; the ability to interact well with the public and patients; a respectful and professional demeanor; strong interpersonal skills; the capacity to accurately and efficiently perform multiple tasks simultaneously; the ability to work both autonomously with little direction and as an effective team member; the willingness to perform tasks as assigned.

Compliance with state and federal law as to the maintenance of patient health information as private and confidential (e.g., HIPAA) is mandatory. Experience in a medical office and with electronic medical records and/or billing is strongly preferred.

BIRHC is seeking a Services Coordinator whose experience demonstrates growth and/or advancement in complexity, difficulty, or levels of responsibility.

JOB STATUS –

The Services Coordinator is a full-time, non-exempt position with benefits. The rate of pay is commensurate with experience.

All staff members of BIRHC, including the Services Coordinator, are at-will employees, meaning staff members and BIRHC can terminate the employment relationship at any time, with or without cause.

WORK HOURS –

The Health Center is open to patients from 8:30 am to 5:00 pm, Monday through Friday, except that the Health Center is closed daily for lunch between 12:00 pm and 1:00 pm.

The Services Coordinator is required to open and close the Health Center.

The Services Coordinator may need to perform work at times outside of the Health Center’s open hours (e.g., transport specimens, cover alternative schedules by visiting providers).

SUPERVISION & REPORTING RELATIONSHIPS –

The Services Coordinator is supervised by and immediately reports to the Managing Director of the Health Center.

DUTIES and RESPONSIBILITIES –

The Services Coordinator’s duties and responsibilities include, but are not limited to, the following:

Opening and closing the Health Center;
Answering the phones and taking messages;
Scheduling patient appointments;
Adhering to all BIRHC policies and procedures and state and federal law as to the maintenance of patient health information as private and confidential (e.g., HIPAA);
Checking patients in and out of the Health Center, ensuring that all forms for the medical record are appropriately available and completed;
Entering all patient data accurately into the computer so the billing process can occur;
Collecting payments from patients at the time of service, posting patient payments received from statements, and processing insurance payments for posting by the billing company;
Creating patient, billing, and utilization reports;
Providing and maintaining patient records;
Assisting in the provision and maintenance of a safe, neat, and clean environment for patients and staff;
Maintaining or requesting service on office equipment;
Assisting with courier activities (e.g., transportation of specimens and people, delivery of mail);
Training new staff on compliance with the Health Center’s policies and procedures;
Assisting the Managing Director with specific activities, as requested;
Working as a team member, maintaining a professional attitude, and contributing wherever possible to run the Health Center efficiently and effectively; and
Other duties as determined and assigned, especially during transitions.

WORKING CONDITIONS –

Though most work is performed in a clinical office environment, the Services Coordinator is also responsible for daily trips to the airports in a vehicle provided by the Health Center.

CONDITIONS OF EMPLOYMENT/REQUIREMENTS –

All employees must comply with BIRHC’s policies and procedures, including but not limited to the drug and alcohol policy. If an offer of employment is extended to an applicant, that offer may be contingent upon successful completion of a drug test.
If an offer of employment is extended to an applicant, that offer is contingent upon successful completion of a background check.
Applicants must possess a valid driver’s license.
Employees must comply with the Center’s seasonal influenza and Coronavirus Disease (COVID-19) Vaccination programs, which generally mandate vaccination. BIRHC administers these programs in compliance with state and federal law.
The Services Coordinator: frequently communicates with patients and staff and must be able to accurately receive and provide information; frequently moves items weighing 15 pounds or less; frequently maintains a stationary position for extended periods of time; and frequently moves about the Health Center for extended periods of time.

The Beaver Island Rural Health Center is an Equal Opportunity Employer who offers fair and equal employment opportunity to every person, regardless of race, color, religion, sex, gender, pregnancy, national origin, age, physical or mental disability, genetic information, height, weight, sexual orientation, gender identity or expression, marital status, status as a covered veteran, or other protected status in accordance with applicable federal, state, and local laws. Furthermore, the Beaver Island Rural Health Center complies with the Americans with Disabilities Act and provides reasonable accommodations to qualified disabled individuals.

Currently we have no openings. Watch our home page for announcements of new openings.

POSITION TITLE: Nurse Practitioner – Physician Assistant
Applications Accepted: Until position filled

GENERAL DESCRIPTION OF POSITION –
Beaver Island Rural Health Center (BIRHC) health care practitioners are either nurse practitioners or physician’s assistants who work in collaboration with or under the supervision of physicians. The health care practitioners work within their respective scopes of practice to deliver primary health care services, manage appropriate acute and chronic health problems, provide urgent and emergent services, and work in collaboration with the Beaver Island Emergency Medical services to provide emergency services.

QUALIFICATIONS –
A physician’s assistant (PA) will have specific PA education, professional PA certification, and State of Michigan licensure as a Certified Physician’s Assistant (PA-C).

A nurse practitioner (NP) will be a State of Michigan registered nurse with advanced education for NPs, hold professional NP certification and State of Michigan certification as a nurse practitioner.

Applicants are required to satisfy certification and licensure requirements in advance of hire. If appropriate, applicants may be interviewed, considered for employment, and presented with a contingent offer of employment while their certification and/or licensure is pending.

Experience with emergency services and care, and experience working in a rural health center, with minimal supervision, are strongly preferred for a person in this position.

The ability to maintain patient privacy and confidentiality is required. This person must be able to work with little direction, be part of a productive team, communicate effectively and excel at interpersonal relationships. The utmost in professional behavior exhibited toward patients, staff, board members, and colleagues is required. The ability to be flexible and assume many jobs as part of the operations of a small health center is crucial.

JOB STATUS –
The Health Care Practitioner position is a salaried, full-time position with benefits.
Health Care Practitioners are At-Will employees of the BIRHC.

WORK HOURS –
There are typically two health care practitioners employed and working. They share 24/7 coverage for services and must collaborate with the designated manager to develop a master 12-month work schedule, which notes days to be worked in the clinic, on call days, vacation, and education time. Efforts should be made to avoid having one practitioner work more than seven (7) consecutive days. Collaboration must exist on work schedules and be approved by the designated manager.

Relief practitioners shall be utilized for those situations where neither employed
practitioner is working, for instance for vacations or education time. A practitioner may choose to work extra days (serve as the relief person) for the other practitioner as long as the designated manager approves and determines the term.

SUPERVISION & REPORTING RELATIONSHIPS –
NPs are accountable for services provided within their scopes of nursing practice, but the supervising physician is responsible for all medical services provided in a delegated capacity. Overall, the health care practitioners report directly to the designated administrator/manager of BIRHC, or as specified by the board of directors. The supervising and collaborating physician(s) maintain authority regarding appropriateness of clinical services, and the physicians work closely with the designated manager and BIRHC practitioners to ensure appropriateness of care.

DUTIES and RESPONSIBILITIES –
1. Works as a member of a clinical team to provide primary care and urgent health care services, in concert with the mission of the health center, while maintaining collaborative peer relationships with all the clinical team.
2. Provides health care services mainly at the health center, but may do occasional
home visits, as appropriately identified.
3. Develops, implements, and evaluates plans of care utilizing sound clinical judgment based upon patient needs.
4. Adheres to exercising safe and effective infection control practices, in accordance with the Clinic’s policies and procedures and general industry standards, while using equipment and providing patient care.
5. Uses references and resources, including any clinical guidelines that are appropriate and generally consistent with those identified by other practitioners on the team, including the physician.
6. Consults with physician(s) as appropriate.
7. Displays leadership in identifying and evaluating issues and implementing processes to improve clinical programs.
8. Completes all medical records and encounters thoroughly, accurately and in a timely manner, ensuring proper diagnostic and procedure coding and immunization records, thereby facilitating effective continuation of care and claims.
9. Trains, coordinates and oversees the work of clinical assistant if applicable,
maintaining accountability for the clinical services performed by that individual.
10. Participates in the orientation of new employees regarding clinical functions.
11. Works collaboratively with all office staff and assists with non-clinical tasks as
needed
12. Follows all policies and procedures regarding confidentiality and privacy.
13. Ensures medical equipment is in proper working order.
14. Maintains responsibility for stock of medications and other supplies, and places orders when needed.
15. Participates in peer review activities.
16. Collaborates with Beaver Island E.M.S. to ensure patients get the highest quality of care possible.
17. Performs other duties as required.

WORKING CONDITIONS –
Work is generally done in a clinical office environment, but occasionally home visits may be required. Some tasks may produce potential for injuries (e.g., cuts, needle sticks, and lifting patients) and exposure to blood, contaminated, hazardous materials or other health hazards. Practitioners may need to work for prolonged periods (greater than 8 hours) during any 24-hour period based upon patient need.

CONDITIONS OF EMPLOYMENT/REQUIREMENTS –
1. All employees must comply with the Clinic’s drug and alcohol policy. If an offer of employment is extended to an applicant, that offer may be contingent upon successful completion of a urinalysis.
2. If an offer of employment is extended to an applicant, that offer is contingent upon successful completion of a background check.
3. Applicants must possess a valid Michigan driver’s license.
4. Employees must comply with the Center’s seasonal influenza and Coronavirus Disease (COVID-19) Vaccination programs, which generally mandate vaccination. The Clinic administers these programs in compliance with state and federal law.
5. The person in the Nurse Practitioner position: frequently communicates with patients and staff and must be able to accurately receive and provide information; frequently performs medical examinations and must be able to assess the mental and physical well-being of patients; frequently moves items weighing 15 pounds or less; must be able to maintain a stationary position for extended periods of time; and, must be able to move about inside the Clinic for extended periods of time.
The Beaver Island Rural Health Center is an Equal Opportunity Employer who complies with the Americans with Disabilities Act and provides reasonable accommodations to qualified disabled individuals.

Position Title: 2022 Seasonal Medical Assistant/Radiology Tech
Description Issued: April 2022

The Beaver Island Rural Health Center has a Seasonal/Temporary employment opportunity available for the 2022 Summer Season. Applications are due by 5:00pm, Monday, May 16, 2022.

For questions or more information, please call Ann at 231-448-2275.

Applications and Letters of Interest can be emailed to:
Ann Partridge, Managing Director
ann@biruralhealth.org

Or mailed to:
Beaver Island Rural Health Center
PO Box 146
Beaver Island, MI 49782

View or Download Complete Details of Services Coordinator Position

Position Title: Services Coordinator
Description issued: February 2022
Applications Closed
Please look for an announcement soon!
View or Download Complete Details of Services Coordinator Position

POSITION TITLE: Medical Assistant/Admin Assistant
DESCRIPTION ISSUED: March 2023
Reports to: Managing Director
Job Status: Full-Time / Non-Exempt
Positions Supervised: None

GENERAL DESCRIPTION/POSITION SUMMARY:
The Beaver Island Rural Health Center (BIRHC) Healthcare practitioners are either Nurse Practitioners or Physician’s Assistants who work in collaboration with and under the supervision of a Medical Director. The Medical Assistant/Admin Assistant would assist the NPs, PAs, Collaborating Physician(s) and Medical Director in delivering primary healthcare and acute/urgent care services in an out-patient setting. The Medical Assistant/Admin Assistant plays an integral role in the BIRHC healthcare team.

QUALIFICATIONS:

Degree: High school (or GED) required; Certified MA, LPN, or RN Preferred
Certification(s): Certified MA preferred; Basic Life Support (BLS) required.
Applicants are required to satisfy certification and licensure requirements in advance of hire. If appropriate, applicants may be interviewed, considered for employment, and presented with a contingent offer of employment while their certification and/or licensure is pending. BIRHC may provide BLS training opportunities.
Work experience in a medical office is strongly preferred.

REQUIREMENTS:

Maintain patient privacy and confidentiality in a small, rural community.
Contribute to a productive healthcare team, communicate diplomatically and effectively, and excel at interpersonal relationships. Professional behavior with cultural sensitivity exhibited toward patients, staff, board members and colleagues are required. The BIRHC provides care to patients without regard to race, color, religion, sex, gender, national origin, age, physical or mental disability, genetic information, height, weight, sexual orientation, gender identity, marital status, status as a covered veteran, or other protected status in accordance with applicable federal, state, and local laws.
Accurately receive and provide information, participate in initial medical examination inquiries, and assess the mental and physical well-being of patients.
Understand, comply with, and perform effective infection control standards.
Understand and follow instructions, guidelines, and procedures safely and correctly, including the operation and maintenance of medical equipment.
Prioritize and work on multiple tasks under stressful circumstances, maintaining organization and flexibility.
Maintain working knowledge of and experience with Microsoft computer software and Electronic Medical Records (EMR) systems.
Frequently move items weighing 15 pounds or less; maintain a stationary position for extended periods of time; and move about inside the Clinic for extended periods of time.

COMPETENCIES AND QUALITIES:

Knowledge of healthcare clinical and administrative processes.
Knowledge of healthcare clinical standards, requirements, and regulations.
Knowledge of the proper uses for and maintenance requirements of healthcare facility equipment.
Positive, respectful, and trusting team attitude and participation, openness to accepting feedback and listening to differing perceptions and opinions, and willingness to actively explore and share constructive and creative ideas and solutions.
Takes initiative to enhance their skills and expertise.
Explores new ways to be more effective and efficient.
Exhibits sensitivity, advocacy, respect, empathy, cooperation, and gratitude toward patients, staff, and vendors/outside providers/resources.
Resolves conflicts through diplomacy and collaboration, utilizing appropriate communication and channels, and understanding how individual actions affect everyone in the entire healthcare team and organization.
Participates in process improvement activities to enhance patient care and customer service.
Possesses a personable communication style and the ability to diffuse stressful situations.
Punctual and reliable.

JOB STATUS:

The MA/Administrative Assistant position is a full-time, non-exempt position. All staff, including the MA/Administrative Assistant, are At-Will employees of the BIRHC. *

WORK HOURS:

The BIRHC is open for patient appointments Monday through Friday, 8:30am – 5:00pm, with on-call, after-hours services provided on evenings and weekends. This position is currently based on open Clinic hours; however, the position may require work during evenings and weekends, in accordance with Clinic and/or seasonal needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works as a member of a clinical team to provide primary care and urgent healthcare services, in concert with the mission of the BIRHC, while maintaining collaborative peer relationships with all members of the clinical and administrative team.
Ensures all relevant reports, test results, labs, and correspondence are available prior to the patient’s appointment for provider review; confirms referrals and/or tests status.
Prepares patients for Provider examination/procedures and/or Radiologic procedures, including but not limited to the following: welcoming and escorting patients to exam/procedure rooms, obtaining and documenting vitals, preparing patients via verbal and/or written instructions for procedures and scans, and supplying instruction and educational/follow-up materials.
Screens and triages patient calls, communicating with providers and the Services Coordinator for prioritization and scheduling needs.
Processes messages and conducts callbacks to patients, medical offices, and pharmacies regarding patient results, referrals, and prescriptions/refills, in accordance with the BIRHC’s policies, procedures, and protocols.
Provides support services as needed, including but not limited to: controlling patient flow, performing EKG tests, conducting lab tests, blood draws, and specimen collections, and administering injectables or orals per provider instructions.
Prepares and turns over exam rooms, including but not limited to the following: stocking medical equipment, sanitizing, laundering linens, and preparing instruments for sanitizing.
Assists physician and/or advance practitioner during examination or procedure.
Assists in maintenance of inventory and ordering of stock medications and supplies, laboratory testing supplies, and other medical supplies, including but not limited to the following: orthopedics, urgent and wound care, and specialty items.
Performs related administrative duties, including but not limited to the following: completing necessary forms, registering radiologic studies, securing Insurance Prior Authorizations, and sending and following up on Provider Referrals and Orders.
Retrieves radiologic orders/results from and inputs related data into the electronic medical record.
Performs all other duties as assigned and/or modified according to needs of the BIRHC, including but not limited to the following: pursuing self-directed learning and continuing education, participating on committees, task forces, and work groups, and providing clerical support such as answering phones, completing forms/requisitions, faxing requests, etc.

CONDITIONS OF EMPLOYMENT/REQUIREMENTS –

All employees must comply with the Clinic’s policies and procedures, including but not limited to the Clinic’s drug and alcohol policy. If an offer of employment is extended to an applicant, that offer may be contingent upon successful completion of a drug test.
If an offer of employment is extended to an applicant, that offer is contingent upon successful completion of a background check.
Applicants must possess a valid Michigan driver’s license.
Employees must comply with the Center’s seasonal influenza and Coronavirus Disease (COVID-19) Vaccination programs, which generally mandate vaccination. The Clinic administers these programs in compliance with state and federal law.

The Beaver Island Rural Health Center is an Equal Opportunity Employer who offers fair and equal employment opportunity to every person, regardless of race, color, religion, sex, gender, national origin, age, physical or mental disability, genetic information, height, weight, sexual orientation, gender identity, marital status, status as a covered veteran, or other protected status in accordance with applicable federal, state, and local laws. Furthermore, the Beaver Island Rural Health Center complies with the Americans with Disabilities Act and provides reasonable accommodations to qualified disabled individuals.

*At-Will Employment means either party is able to terminate the employment relationship, with or without cause, at any time.